The internet, without doubt, has played an important role in digitalizing business processes across companies and organizations of all sizes. It has introduced multiple new channels through which businesses can interact with their customers [1]. A report by Gartner, an Information Technology (IT) research institution, reveals that 70% of all customer interactions will move towards digital, more interactive settings and would be experienced on demand through mediums such as web, mobile and social media platforms by 2017. The generation of today understands technology more than ever and require services delivered as quickly as possible, whenever and wherever they desire [2]. To achieve all these, companies do not have to make huge capital investments by purchasing and maintaining software licenses for applications like Enterprise Resource Planning (ERP), Inventory Management System (IMS) and Customer Relationship Management (CRM) systems and installing...

        People are surfing the web and relying on web sites more than ever to research companies, compare offerings and form opinions about brands and companies. Living in the digital world, a  website  is now a necessity for a business, big or small. If you have a business and don’t have a website, you are probably losing a number of great opportunities for your business. A website itself can be used to accomplish many different marketing strategies to help your business grow. The web has a far wider reach than any other form of advertising. Increasing visibility is one major factor that makes having a website important. Even if people have heard about your company, they may want to carry out research online first, before entertaining the idea of leaving the comfort of their own home. Websites usually provide a map and directions to company`s shops or offices, for visitors to less likely have trouble finding your location...

        ABSTRACT   As the complexity and degree of complains among students on campuses grow, a well-structured software with a good database will have to be utilized to aid lecturers and school authorities fight this trend, a computerized complaint system will offer a solution on this issue.  This software is set up in order to meet the complaints submitted by students, which is handled by the appropriate body. The software is divided into three different sections:  Student Login, Student Register, and The Administrator Session. The Complaint record gives information on any complain submitted by the user (the student) which can be viewed by the Administrator which takes the complains to the appropriate school authority. The Student Login requires the student to log into the software to be able to lay a complaint; The Student Register is a form to collect the students’ information before he or she can use the system; The Administrator is th...