EVALUATION OF INFORMATION TECHNOLOGY ON THE BANKING INDUSTRY



ABSTRACT  

Information technology is a powerful force that drives the world towards a converging commonality. From the beginning of the human era, technology has been of the most essential and most important factor for the development of mankind.
The use of Information technology broadly referring to computers has seen tremendous growth in service industries in the recent past. The most obvious example is perhaps the banking industry.
This project examines the impact of information technology on the banking industry 2000 -2009. It will also find out how growth rate in computer technology cost, interest: interbank, inflation rate, total bank asset, total deposit, number of bank branches, total computer asset cost affect the performance of First Bank of Nigeria.
The study will analyze the problem of the impact of information technology on the banking sector, effectiveness of information technology to tackle the occurrence of long queues deposits and withdrawals; facilitates fraud, saves time of customers, just to mention a few.
This study adopted the ordinary least square multiple regression analyses, Pearson correlation co-efficient of determination to examine and appraise the relationship between information technology and the banking sector of First Bank of Nigeria. The findings show that Growth rate in computer technology cost, interest rate: (inter bank), inflation rate, total bank asset, total deposit, number and bank profits of First Bank of Nigeria.
This study recommends that in order for banks to increase its profitability and carryout good operations the bank should be saddled with the responsibility of mapping out strategies and itemizing tactics to boost its capitalization. 

EFFECTS OF LIQUIDITY PROBLEMS ON COMMERCIAL BANKING IN NIGERIA


The business of modern banking started in Nigeria in 1892 with the incorporation of African Banking Corporation. British Bank of West Africa later absorbed this bank in 1894. The early period of commercial banking in Nigeria was characterized by a lack of legislation which made it an all-comers affair.
With the absence of any banking legislation in 1892, when the first bank was established in Nigeria (African Banking Corporation) anybody could set up a banking company provided the bank is registered under the Ordinance Act which section 2(i) prohibited the formation of a banking company or partnership consisting of more than ten (10) persons for the purpose of carrying on a banking business, unless it was registered as a company, hence it was referred to as the “free banking era”.
This period also saw the establishment of three foreign banks and two indigenous banks. The foreign banks were; The British Bank of West Africa Limited in 1894 (now known as First Bank Plc), the Barclays Bank Dominion colonial and overseas in 1917 (now known as Union Bank Plc) and the British and French Bank, in 1949 (now known as United Bank for Africa Plc). The two indigenous banks were the National Bank of Nigeria in 1933 and the Agbonmagbe Bank (now known as Wema Bank Plc), as well as the African Continental Bank Limited in 1947.
The appointment of the Paten commission of inquiry on 7th September 1948 was another feature of this free banking era. It was to inquire generally into the business of banking in Nigeria and make a recommendation to the government on the form and extent of control, which should be introduced into the banking system.
Based on the report of this commission, the first-ever banking legislation in the country was promulgated in 1952. An increase in the number of indigenous banks in the country was another major event during this period. However, some banks established during this period could not survive.
The second phase (i.e. the second era) in the origin of commercial banking in the country opened with the establishment of the Central Bank Plc (CBN) in 1959. After the establishment of the Central Bank and prior to independence in 1960, new commercial banks were established. 1959 to 1962 saw the enactment and amendments of banking legislation. These were the 1958 Banking Ordinance which became effective in 1959, then 1961, 1962 and 1964 amendment and the Banking Decree.
The evolution of commercial banking in Nigeria brought about the Financial System Review Committee set up by the Federal Government under the chairmanship of a distinguished economist; Dr. Pius Okigbo. The committee known as the Okigbo committee was to review the Nigerian Financial System. Consequently, in a white paper published on the committee with respect to the commercial banks (the establishment of a state bank in each state and the amalgamation of the three biggest indigenous banks into one entity). The Okigbo report, and the white paper on it nevertheless, marked a new era in the evolution of the commercial banking system in Nigeria (Yunisa and Kehinde2010 ).
1.2 STATEMENT OF THE PROBLEM
There are very brilliants ideas, projects, concepts, businesses that are viable, feasible and bankable still waiting for angel investors. There seems to be a lack of faith in the Nigeria Entrepreneur, bank and financial institution business owners by custodians of loanable funds i.e. banks and other financial institutions. Therefore the statement of the problem is how all these business owners can have access to establishing this type of business. More so, inventors find it difficult to access credit.
1.3 OBJECTIVES OF THE STUDY
The main objective of this study is to focus on the problems of liquidity in commercial banks in Nigeria so as to provide the information required to make decisions as to how the fund should be mobilized effectively and one such decisions is made, to provide the data necessary to adequately manage the available fund. Other objectives of this study include;
To determine whether fund mobilization has an effect on liquidity problems. To find out whether illiquidity holds the customer to lose confidence in commercial banking.
1.4 RESEARCH QUESTIONS
1. Does fund mobilization has an effect on liquidity problem?
2. Does illiquidity hold the customer to lose confidence in the commercial banks?
1.5 RESEARCH HYPOTHESES
Ho: Fund mobilization has effect on problems of liquidity.
Hi: Fund mobilization does not have any effect on problems of liquidity.
Ho: Illiquidity holds the customers to lose confidence in the commercial banking system.
Hi: Illiquidity does not hold the customers to lose confidence in the commercial banking system.
1.6 SCOPE OF THE STUDY
The scope of this study is restricted to the effect of liquidity problems on the commercial banking system in Nigeria with the United Bank for Africa Plc. (UBA) as the case study. The research work is limited to the staff and customers of the bank only.
1.7 SIGNIFICANCE OF THE STUDY
A study of this kind is expected to make a significant contribution to the organization’s development. The study will provide the basis for scrutiny for liquidity problems on commercial banking in Nigeria, which aids banks under study (United Bank for Africa) and other commercial banks to solve the problems faced in the area of liquidity and mobilization of funds. It will assist other banks to solve similar problems. It also provides various indicators and methods used to measure organizational performance.
1.8. LIMITATION OF THE STUDY
As expected this study may not be without its limitations.
The study was limited by a number of factors, which include the following:
i. Insufficient numbers of recent literature on the subject topic.
ii. Inadequate time and financial resources to carry out the study extensively.
iii. Inaccessibility of some relevant data.
1.9 DEFINITION OF TERMS
1. Liquidity: The liquidity of an organization is measured by the ability of that organization to meet its short term debt and liabilities.
Liquidity can be measured through the following ratios:
(a) Current ratio: current asset
Current liabilities (in which the ratio is 2:1)
(b) Acid test ratio: Current asset – stock
Current liability
(in which the ideal acid test ratio is 1:1)
(c) Fixed interest ratio: Profit before interest and tax
Fixed interest rate
(d) Return on Capital Employed (ROCE):
Profit before interest and tax
Capital Employed
(e) Earning per share ratio:
Profit after tax
No of ordinary share issued
2. Illiquidity: An establishment or bank is said to be illiquid when it can no longer meet its depositor's demands or its obligations as at when due. It is a numinous sign of insolvency and when the problem of illiquidity persists for a very long time, it could lead to the forceful sale of assets below their market value.
3. Commercial Banks: Commercial banks are institutions where people, corporate bodies, statutory corporation etc keep money and other valuables for security reasons.
4. Insolvency: An establishment or bank is said to be insolvency when the value of its realizable assets is less than the total value of its liabilities.


EFFECT OF GLOBALIZATION ON THE NIGERIAN BANKING PERFORMANCE



There have been different deductions about what globalization depicts. Some related it to the scientist's perspective, economic and social-political perspective while some view globalization from the information technology aspect, but globalization under this research work or study, is viewed from the banking perspective.
On this note, there are so many definitions given to globalization by different authors or scholars. Globalization can be seen as a process of integrating economic decisions making such as consumption, investment, and savings all across the world. It is a process of creating a global market in which all nations are forced to participate.
In other words, globalization is a process of expanding economic cooperation among states and this does not necessarily imply a future breakdown of borders.
Globalization can also be defined as the integration of national economies through trade and financial transactions. It is a process that has tended to reduce the ability of microeconomic policy to achieve its objectives without due consideration of countervailing effects of competing policies adopted by other nations. The effect of globalization on Nigerian banking performance has been the outcome of several factors among which are the increase in the volume of international trade and capital flows, technological improvement in the communication and data processing, and the deregulation of the domestic market for international financial transactions. The advance in information and technology, telecommunication technology tends towards the building of strong Nigerian banking system, in order to aid its efficient and effective performance, especially with the new reform of recapitalization of twenty-five, billion naira (#25,000,000,000)
All over the globe, foreign banks have entered into countries and added another dimension to stiff domestic competition and in the process, significantly affecting the structure of domestic banking markets. This is particularly evident in the United States, central Europe, Latin America, and Asia, where foreign old banks have captured a growing share of key markets (Rose, 1999). The profiles of the foreign banks that have entered into joint ventures with Nigerian banks are intimidating. They have the capacity and potentials to restructure the banking system of any country. The strategic alliances between the Nigerian banking system and foreign banks and the increasing resources of Nigerian banks to foreign markets to raise capital funds are signs of movement towards globalization and the Nigerian banking industry. This has to a large extent aid a magnitude level of great performance in the industry and of course tending it to a greater height.
Furthermore, globalization has transformed the Nigerian banking performance in a profound way by altering the size and structure of the firms that comprise it. Major banks can now extend their branches network beyond national frontiers or built a strategic base in foreign financial centers by acquiring either local banks or subsidiary banks. The network of financial connections, among banks and other financial institutions, is now embracing the global world.
Globalization has not only transformed the Nigerian banking system and or aid it’s performance, but also has a positive impact on wholesale financial markets as evidence by blurring-off the traditional barrier between commercial banking and investment banking and asset management motivated by the boom in equity and bond market, in high yielding instruments and the wave of merger and acquisition, the Nigerian banks have expanded or introduced into the field of investment banking by engaging in security operations.
Also, globalization is simply viewed as the gradual evolution of markets and institutions such that geographical boundaries do not restrict financial transactions. Globalization of banking in any economy means that domestic banks have opportunities to engage in banking operations (accepting deposits, lending, borrowing or investing) in foreign markets. They can issue or transact in foreign financial instruments denominated in foreign currencies. Foreign banks can also perform similar functions in the domestic economy. The impetus for globalizing the financial market initially came from the deregulation of the foreign exchange and capital markets by governments of the developed countries, especially the united states, the United Kingdom and Japan. Perhaps the most celebrated of all these was the deregulation of the London stock exchange in 1986, Which made London be the most open and competitive capital market in the world (Eunamd Resnick, 2001). This was followed by the widespread Liberalization of financial markets in both developed and developing economies.
Advances in telecommunication contributed in no small measure to the emergence of global financial markets. This technological advancement, especially internet-based information technologies, gives investors around the world immediate access to the most recent news and information affecting their investments, sharply reducing information costs. Another force that drives globalization is the increasing desire of institutional investors and portfolio managers to diversify their investment portfolio behind geographical boundaries. Finance theory holds that international diversified portfolios are more efficient than domestic portfolios.
Moreover the stabilization of finance and financial risk have been attributed to an increase in the financial capability for engaging precision finance, the integration of national financial institutions and the activities of the markets they engage in, and the emergence of the global banks and the international financial conglomerate, each providing a mix of financial products and services in a broad range of market and countries. Financial and bank globalization has resulted in two distinct development in the global bank;
The traditional banking institutions have evolved into financial services of creating new accounts. Additionally, non-banks financial institutions now actively compete with banks both on an asset and liability sides of the balance sheet thereby blurring the distinctions between banks and non-banks institutions. Also, the rapid growth in the share of other earning assets in the total asset and relative growth in the off-balance sheet items has unprecedented.


THE EFFECT OF IMPREST SYSTEM ON CASH MANAGEMENT


 THE EFFECT OF IMPREST SYSTEM ON CASH MANAGEMENT
 CHAPTER ONE
1.1      Background to the Study
Petty cash imprest system is an accounting system which provides for the replenishing of money spent for petty expenses in the organization. The imprest system provides that a specified amount of money be provided to meet petty expenses in the office at a specified period of time referred to as the float. The expenses so incurred are recorded in the petty cash record. At the end of the specified period an amount is issue to cover the expenses so incurred to bring the balance back to the original amount. The replenishment is credited to the primary cash account, usually a bank account (Dr - Petty Cash a/c, Cr - Bank a/c) and the debits will go to the respective expense accounts, based on the petty cash receipt dockets (Dr - Expense a/c, Cr - Petty Cash a/c). The amounted requested for the replenishment of the imprest is documented in the petty cash dockets and their associated receipts or invoices. The documentation facilitates the records of the expenses to be checked against the float to know what is left as balance; WEB EXPENSE (2016). The research therefore seek to investigate the effect of Imprest system on cash management.
 Statement of the Problem
Petty cash imprest system is an accounting system which provides for the replenishing of money spent for petty expenses in the organisation. The imprest system provides that a specified amount of money be provided to meet petty expenses in the office at a specified period of time referred to as the float. The expenses so incurred are recorded in the petty cash record. At the end of the specified period an amount is issue to cover the expenses so incurred to bring the balance back to the original amount. The replenishment is credited to the primary cash account, usually a bank account (Dr - Petty Cash a/c, Cr - Bank a/c) and the debits will go to the respective expense accounts, based on the petty cash receipt dockets (Dr - Expense a/c, Cr - Petty Cash a/c). The amounted requested for the replenishment of the  imprest  is documented in  the petty cash dockets and their associated receipts or invoices. The documentation facilitates the records of the expenses to be checked against the float to know what is left as balance.
The imprest system of cash management has not being given greater consideration in the accounting process of cash management in many organizations due to the nature of the purpose for which the cash is provided for. Just as the name implies proper check and balances are not conducted before the expenses are replenished to continue with the next imprest period. Therefore, many organization suffer hugh losses from the imprest system for sources considered insignificant in the accounting process of the organization.
Much of petty cash funds have being diverted for personal uses and unaccounted for thereby increasing organizational cost. The principal reason is that in may organization petty cash accounting is not included in the main accounting policy framework of the organization as a result when other accounting records are  checked and scrutinized  the petty cash records are not included in  the scheme. Consequently, the neglect of management in overseeing the imprest system has constituted a major reason for the regular mismanagement and fraud in the imprest system of cash management. However with modern technology advocate for the application of the digital process to enhance a policy based implementation of the imprest system has been made. Therefore, the problem confronting the research is to determine the effect of the imprest system on cash management.
1.2      Objectives of the Study
To find out the effect of  imprest system on cash management. To determine how effective the imprest system is. To find out the challenges of the imprest system.
1.3      Research Questions
i.  What is the effect of imprest system on cash management?
ii. How effective is the imprest system?
iii. What are the challenges of the imprest system?
1.4      Significance of the Study
The study proffers the need for an enlarge accounting policy framework which will cover the presentation of accurate accounting records and cash management for the imprest system. The imprest system of cash management has not being given greater consideration in the accounting process of cash management in many organizations due to the nature of the purpose for which the cash is provided for. Just as the name implies proper check and balances are not conducted before the expenses are replenished to continue with the next imprest period. Therefore many organization suffer hugh losses from the imprest system
1.5      Research Hypothesis
Ho: The effect of imprest system on cash management is not effective
Hi: The effect of imprest system on cash management is effective
1.6      Scope of the Study
The study focuses on the appraisal of The effect of imprest system on cash management
1.7      Limitations of the Study
The study was confronted by some constraints including logistic and geographical factor.
1.8      Definition of Terms
IMPREST SYSTEM DEFINED
Petty cash imprest system is an accounting system which provides for the replenishing of money spent for petty expenses in the organisation. The imprest system provides that a specified amount of money be provided to meet petty expenses in the office at a specified period of time referred to as the float. The expenses so incurred are recorded in the petty cash record. At the end of the specified period an amount is issue to cover the expenses so incurred to bring the balance back to the original amount. The replenishment is credited to the primary cash account, usually a bank account (Dr - Petty Cash a/c, Cr - Bank a/c) and the debits will go to the respective expense accounts.

IMPROVING MAINTENANCE CULTURE AND QUALITY OF PUBLIC PROPERTIES IN NIGERIA (A CASE STUDY OF AKWA IBOM INTERNATIONAL STADIUM) -


1.1   BACKGROUND TO THE STUDY:  The Advanced Learners Dictionary defines maintenance as the process of protecting or preserving someone or something, or the process of keeping something in good condition. Culture, on the other hand, is a way of life, a lifestyle, customs, traditions, habits that portray the attributes of a person/people.
Maintenance culture is an attitude which is sadly lacking in Nigeria, whether in the home, office, school or factory. Mbamali (2003) added that poor maintenance culture has become a widely recognized problem in Nigeria which has poorly affected the quality of public properties. Public property is property that is dedicated to public use and is a subset of state property. The term may be used either to describe the use to which the property is put, or to describe the character of its ownership (owned collectively by the population of a state). This is in contrast to private property, owned by an individual person or artificial entities that represent the financial interests of persons, such as corporations. State ownership, also called public ownership, government ownership or state property, are property interests that are vested in the state, rather than an individual or communities (Wikipedia, 2015).
Maintenance culture in Nigeria is one of the lowest around the world, especially, in our principal towns and cities where the majority of public properties are located. In the rural areas, the story is different and pleasant to hear. The traditional practice of communal clearing of community owned places such as market playground is in almost every village and in private homes. Also, it is customary to refurbish building interiors with mixtures of cow dung or natural red clay. The end result is attractive and totally indigenous. According to Wahab (1995) the nation accords low priority to property management leading to neglect of public properties. Mbamali (2003) asserted that we have no maintenance policy and therefore no such culture exists. Neglect of maintenance has accumulated consequences in rapid increase in the deterioration of the fabric and finishes of a building, accompanied by a harmful effect on the contents occupants Seeley, (1987). Inadequate maintenance culture is a peculiar feature of almost every public building in Nigeria. According to Rotimi and Mtallib (1995) is partly due to poor maintenance culture on one hand and partly due to the absence of an appropriate benchmark. Gurjit (1990) asserted that lack of proper maintenance culture bring the life of these public building last before reaching the total obsolescence state. The declining maintenance culture in Nigeria and its effect on public buildings and all other properties has become a major problem to the government at various levels. This study examines ways of improving maintenance culture and its effect on quality of public properties
A great portion of a nation wealth is evident in the total value of its public properties and buildings; it is also an important factor in the production of the building to be preserved. A poorly maintained building in a decaying environment depresses the quality of live and contributes in some measures to anti social behaviour which threatens the socio" political environment it finds itself in According to Stephen (2002) public properties services rarely perform as well as desired. The causes emanate from deficiencies in design, construction, commissioning and maintenance, many researchers have also observed that the generators of maintenance problems could be looked upon has caused during the design stage or construction stage or initiated during the usage stage or the user’s carefree attitudes (Bad maintenance culture) which will eventually deteriorate the condition of the property. He further said that all these could be planned for during the design stage. Maintenance problems though do manifest during the use of the building, their causes might be during the design stage. These made Dekker (2002) to assert that thinking on the maintenance should start in the design phase. According to Speight (2000), it is at the design stage that the maintenance burden can be positively influenced for better or for worse. Where the designer fails to make adequate consideration for minimizing maintenance problems, it always turns out to be a big problem when the building is eventually occupied for usage, the consideration for effective maintenance as one of the parameters for the building design. Seeley (1997) also said that a skilful design can reduce the amount of maintenance work and also make it easier to perform, since good maintenance begins on the drawing board.
1.2   STATEMENT OF THE PROBLEM:  Oladimeji (1996) further described maintenance of public properties as the combination of any continuous actions carried out to retain a property in or restore it to an acceptable condition. Onwuka (1989) stated that maintenance culture is concerned with the planning and control of construction resources to ensure that necessary repairs and renewal are carried out with maximum efficiency and economy to enhance the quality of the property. However, the researcher is examining the ways of improving maintenance culture and quality of public properties in Nigeria.
1.3   OBJECTIVES OF THE STUDY:  The following are the objectives of this study:
  1. To examine ways of improving maintenance culture in Nigeria.
  2. To determine ways of enhancing the quality of public properties through improved maintenance culture.
  3. To determine the factors affecting maintenance culture in Nigeria.
  4. What are the ways of improving maintenance culture in Nigeria?
  5. What are the ways of enhancing the quality of public properties through improved maintenance culture?
  6. What are the factors affecting maintenance culture in Nigeria.
1.4   SIGNIFICANCE OF THE STUDY:  The following are the significance of this study:
  1. The findings from this study will educate the government and policy makers, stakeholders in building and the general public on the need for improvement in maintenance culture as a way of improving the quality of public property.
  2. This research will also serve as a resource base to other scholars and researchers interested in carrying out further research in this field subsequently, if applied will go to an extent to provide new explanation to the topic
15   SCOPE/LIMITATIONS OF THE STUDY:  This study on improving maintenance culture and quality of public properties in Nigeria will cover the attitude of Nigerians to the adequate maintenance of public properties, looking at ways to improve maintenance culture with a view to improve the quality of public properties.
1.6 LIMITATION OF STUDY: Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.
REFERENCES:  Dekker, B. (2002). Application of maintenance optimization models; a review and analysis on reliability engineering and system safety lsevier science ltd. Northern Ireland Gurjit, L. (1990). The Surveyor and Establishing a maintenance management system for cinema building maintenance vol. 3, American business journal Mbamali, P. (2003). The Impact of accumulation deferred maintenance on selected buildings of Two Federal Universities in the Northwest zone of Nigeria. Journal of Environmental Science vol 3 (17) . Oladimeji, A.B. 1996. ‘Budgeting, Costing and Cost Control in Maintenance Engineering and Management”, being a paper delivered at a 3-Day Course organized by the Nigerian Society of Engineers, Osogbo Branch at the Federal Polytechnic Ede, Osun State, 3rd – 5th July. Onwuka, E.S. 1989. “Maintenance in Building and Construction Works”. Lagos Q.S. Digest Journal Vol. 3 No 1, pp 3 - 4 Rotimi, L.A. and Mtallib, M.E. (1995). A paper title: Economic consideration works, proceedings of the International conference on maintenance of engineering Facilities in developing countries 8aborne, Botswana. Seeley, T. (1987). Building maintenance. 2nd edition Macmillan press Ltd, Nothingham. Speight, B. A. (2000). Maintenance of Buildings - its relationship to design, The chattered surveyor 1-10 166. Stephen, L. (2012). Building services maintenance - The forgotten Discipline, Aha management publications www.aha.com.auGenergy1.htm Wahab, J.A. (1995) Adequate and Affordable Housing for Nigeria in the 21st century housing today. Journal of the Association of Housing Science and its application, vol. 2,


DESIGN AND IMPLEMENTATION OF A COMPUTER BASED WAREHOUSE INFORMATION SYSTEM



CHAPTER ONE
INTRODUCTION
1.1     BACKGROUND OF THE STUDY
Warehouse is where goods and commodities are kept for further clearance.  Narrowing it to Nigeria Ports Authority, there are many warehouses where imported consignment and goods are stored.  This is cleared by carrying the billing papers from post to post, waiting and wasting much time in seeing who is in charge.  Goods that takes about two weeks to berth into the country takes another two weeks to get cleared.  This makes the importers and the clearing agents to run from port to port, in search of where the goods were kept.
The introduction of computer in warehousing will enable importers know which and where their goods are kept, as it will always be stipulates on the bill of laden papers.  Computer is hereby seen as a way of handling, by systematically organizing them, recording or making notations on them, following up with the appropriate action or the like.

1.2     STATEMENT OF THE PROBLE

The processing of billing papers for clearance of goods, with manual method has led to omission of many records that ought to be included.  This is caused by inaccuracy of the manual billing process.
Due to the inefficiency in manual billing process, billing papers are carried from post to post, waiting for who is in charge, thereby delaying the goods that suppose to be delivered.
More so, goods are not delivered on time, due to the fact, that goods that takes about two weeks to get into the country, still takes another two weeks to be cleared.

 

1.3     PURPOSE OF STUDY

The purpose of this is study is to
1.                 Identify those problems caused by using manual billing clearance
2.                 Finding out the effect of this in Nigeria Ports Authority
3.                 Create computer awareness
4.                 Identify prospects for solution of problems.

1.4            SIGNIFICANCE OF THE STUDY
This research, base on the problem and prospect of using computer in Nigeria Ports Authority, will help to develop interest towards computer.
The findings of this research, will also help the management to increase the income generation of Nigeria Ports Authority and smooth running of the warehouse in general.

1.5      SCOPE OF THE STUDY
The researcher will identify all the problems, including the financial constraints of the problems, encounter with the use of manual billing clearance in warehousing.

1.6     LIMITATIONS OF THE STUDY
Due to the financial constraints of the researcher and lack of time, the researcher is concentrating the study in only Nigeria Ports Authority Lagos.





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